Hint: You Must First Transform People
In a survey of top leaders by Booz and Company in 2013 84% of companies surveyed said culture was critical to success and yet the majority admitted their culture needed a major overhaul.
So, how do you transform a culture to meet your company’s needs today? How can you get employees or teams to behave the way you need them to in order to execute your strategies and enhance your performance as well as employee engagement and the customer experience?
We can do that only by improving the behaviors of people. That’s because culture is nothing more than the collective beliefs and habits of the people in an organization. That means we can transform cultures only by creating personal transformation in people. This becomes the challenging part, it is not easy to get adults to change their life-long habits and beliefs.
That was the challenge I personally faced more than 35 years ago as I set out to create a culture-shaping firm. The central question was; how do we change habits of already successful adults? How do we get a seasoned executive who is over-controlling and territorial to collaborate, delegate and coach? Over the almost 40 years of doing culture transformation work, I have learned what has worked when it comes to changing the behaviors of successful adults in a way that results in alignment of healthy behaviors throughout the whole organization, ultimately creating a total culture change.
So what has proven to work?
Think of someone you know who had major shifts in behavior almost overnight. The hamburger-and-fries-eating couch potatoes who start walking regularly and eating better probably had a health scare that got their attention. They had an aha! moment. No one arrives at a major life change intellectually. Change comes from an experience that gets people’s attention and causes them to stop and reflect and shift their mindset.Continue Reading